Thanks for shopping at Hayce Shop.
If by chance, there has been an error or issue with your purchase, we’re here to help.

Very Important!

Here at HAYCE, we highly recommend recording a video during the unboxing process.
To help us verify and resolve the issue quickly, we may require an unboxing video as proof should any concerns arise. This ensures we can provide the best possible support.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order.
We will assess the issue and arrange a replacement for the affected item. Shipping costs will be covered where applicable.

Please note that we are unable to accept returns, refunds, or exchanges for reasons outside of damaged or incorrect items.

Process for Replacement

1. Let Us Know
   Contact us at hayce.shop@gmail.com or +60198750315 to inform us of the issue.
   Please include your order number, a brief explanation of the issue, and an unboxing video as proof.
   
   
2. Inspection
   Once we receive your request, we will review the details and may reach out if further clarification is needed. We will then notify you of the outcome.
   
   
3. Replacement Approval
   If approved, we will provide return or replacement instructions.
   Please note that items sent back without prior approval will not be accepted.
   
   
4. Shipping
   Return shipping costs are covered by us only for defective or incorrect items.

If you have any questions or need further clarification, feel free to contact us, we’re happy to help.